Signing In and Out

Restricting an employee to login to Keka

To restrict a current employee from logging in to Keka, follow the steps below:

Step 1: Go to employee’s profile by typing the employee’s name in the search bar

 

Step 2: On the employee’s profile, you can find the ‘Disable Login’ button on the extreme right hand side of the profile.  Click on ‘Disable Login’

Step 3: Confirm the disable login action by clicking on ‘Yes’ and the employee will no longer be able to access Keka.

Note: This will not remove/exit the employee from your organization on Keka, but will only disable the employee’s login (thus restricting the employee to access Keka).

If you want to enable login again, go to employee’s profile and you can find ‘Enable Login’ button to revoke the login restriction

 

In case you are not able to disable login of an employee, please write to support@keka.com.

There can possibly be 3 reasons why you are not able to login to Keka

1. Email Address not registered or is incorrect:

It is possible that the email address you are using to login is not registered with Keka, or is incorrect.

• In case the email address is not registered, please follow the invitation link in your email to register on Keka before you can login.

Related: How can an employee register on Keka?

• In case you are not sure about the correctness of email address that has been assigned against your account, please contact the HR of your organization.  In case of incorrect email address, HR can correct the email address.

 

2. Incorrect Password:

The password you are using is not correct.

Step 1: To rest your password, click on Forgot Password on the login screen.

Step 2: On next screen, enter your email address that is registered with Keka, and click ‘Reset’ button.

Step 3: You will receive an email with instructions on how to change your password.  Click on the link in the email to reset your password and create a new one.

Once done, you can use your registered email address and new password to login to your account.

 

3. Existing Browser Session:

If any other user has accessed Keka earlier from the system (and same browser) you are using, there are chances that the old session still exists, which might be causing the issue.  If you continue having trouble logging in to your account, it is suggested to clear the cookies & cache of your browser and try again.

How to clear cookies/cache: Open the browser and press ‘Ctrl + Shift + Del‘.  You will get an option to clear the history of the browser.  Clearing the history will  solve any issues you might be facing because of an existing session.

You can alternatively use browser’s Incognito mode if you don’t want to clear the history.

 

In case you are still not able to login to Keka, please write to support@keka.com.

Yes.  Employees can use their existing Office365 account to login to Keka.  Before your employees can start using Office365 account to login to Keka, you are required to enable this option from the Settings.

To enable Office365 Login Integration, follow these steps:

Step 1:  Go to Settings >> Integrations

 

Step 2: You can see multiple login integration options available, including Office365 Single Sign-on.  Click on ‘Change’ link to enable Office365 login option.

 

Step 3: On the pop-up screen that appears, click on toggle button to Enable the Office365 Authentication.

Once you have enabled Office365 authentication option, your employees will see ‘Login with Office 365’ button on the login screen as well, and they can use this to login to their account using their Office365 Account.

In case you are not able to enable ‘Office365 Sign-On’ for your organization, please write to support@keka.com.

Yes.  Employees can use their existing Google account to login to Keka.  Before your employees can start using Google account to login to Keka, you are required to enable this option from the Settings.

To enable Google Login Integration, follow these steps:

Step 1:  Go to Settings >> Integrations

 

Step 2: You can see multiple login integration options available, including Google Single Sign-on.  Click on ‘Change’ link to enable Google login option.

 

Step 3: On the pop-up screen that appears, click on toggle button to Enable the Google Authentication.

Once you have enabled Google authentication option, your employees will see ‘Login with Google’ button on the login screen as well, and they can use this to login to their account using their Google Account.

In case you are not able to enable ‘Google Sign-On’ for your organization, please write to support@keka.com.

Employee Registration on Keka

Once the employee has been invited to Keka by the organization, an invitation email goes out to the employee.

Related: How do I invite employees to join Keka?

To complete registration, follow the steps below:

Step 1: Employee needs to login to the email account that has been registered with Keka.

Employee will find an email from ‘Keka (donotreply@kekamail.com)‘ with subject line ‘You are invited by [Your Organization Name] with Keka Platform‘.  Click on the ‘Accept Invitation’ button in this email to register.

Note: If employee doesn’t see the invitation email in their Inbox, please check Junk/SPAM folder of the email.   Add ‘donotreply@kekamail.com‘ to whitelist for receiving all future emails in the inbox.

 

Step 2: Employee will now be directed to Keka website where he will be asked to set a new password for his account.  Enter password and click on ‘Register’

Step 3: Employee is now successfully registered with Keka.  Employee can go ahead and complete the to-do tasks assigned by the HR.

 

In case employee is not able to register, please write to support@keka.com.