There can possibly be 3 reasons why you are not able to login to Keka
1. Email Address not registered or is incorrect:
It is possible that the email address you are using to login is not registered with Keka, or is incorrect.
- In case the email address is not registered, please follow the invitation link in your email to register on Keka before you can login.
- In case you are not sure about the correctness of email address that has been assigned against your account, please contact the HR of your organization. In case of incorrect email address, HR can correct the email address.
2. Incorrect Password:
The password you are using is not correct.
Step 1: To rest your password, click on Forgot Password on the login screen.
Step 2: On next screen, enter your email address that is registered with Keka, and click ‘Reset’ button.
Step 3: You will receive an email with instructions on how to change your password. Click on the link in the email to reset your password and create a new one.
Once done, you can use your registered email address and new password to login to your account.
3. Existing Browser Session:
If any other user has accessed Keka earlier from the system (and same browser) you are using, there are chances that the old session still exists, which might be causing the issue. If you continue having trouble logging in to your account, it is suggested to clear the cookies & cache of your browser and try again.
How to clear cookies/cache: Open the browser and press ‘Ctrl + Shift + Del‘. You will get an option to clear the history of the browser. Clearing the history will solve any issues you might be facing because of an existing session.
You can alternatively use browser’s Incognito mode if you don’t want to clear the history.
In case you are still not able to login to Keka, please write to firstname.lastname@example.org.